Welcome to the Citizen & Polar Factory Authorized Service Center in Richardson Texas. This site is designed to expedite the repair of your citizen and Polar watch. We welcome dealers and consumers alike for Warranty or post warranty service. AVAILABLE SERVICES:
- Re-charging & resetting of Eco-Drive models
- Cleaning & resealing Diver models
- Water Testing
- Overhaul & Re-builds of older models
- Replacement of New Energy Cells & outer parts (bands/crystals etc.)
- Labor + parts for repairs only. (We do not sell just parts)
- No Estimates given until watch arrive
- All approved repairs & special orders are pay in advance only
- Use our (CONTACT US) Button above for any questions before sending your watch & Service request form.
How to submit your watch for service
Click on the Service Request Form above for the brand of watch you are having serviced and fill in the form completely. Print two copies and send one copy with your watch for repairs. After printing your copies please click on the send button so we can hold a copy. Allow 4-5 days for your package to arrive and be entered into our system. Check your email daily for information on your repair.
How to package your watch for shipment
Roll your watch & request form up in bubble wrap and place in a small box. Be sure and add insurance with the mail service you use. DO NOT SEND YOUR DISPLAY BOX. All shipping container are discarded.
Our shipping address is below for both service centers:
Please print clearly. Pack the product carefully to avoid damage.
Citizen Watch Service (CWS)
Ship postage prepaid to
800 East Campbell Rd, Ste 200
Richardson, Texas 75081.
No radio control, satellite or Proximity series repair at this location. Please send to our Torrance location.
Telephone Support Hours (Central Time): Monday – Friday 9:00 a.m. to 2:00 p.m
WALK-IN OFFICE HOURS
Monday – Friday 8:30 AM – 3:00 PM Closed Weekends & Holidays Retailers & consumers are welcome to drop in during our office hours. The building hours of operation are from 7 AM to 6 PM (Please use our LOCKBOX located just right of our door after our hours of operation, SEAL UP AN ENVELOPE WITH YOUR WATCH & INFO WHEN USING OUR LOCKBOX, WE WILL CONTACT YOU THE NEXT DAY.