Welcome to the Citizen Factory Authorized Service Center in Richardson Texas. My name is Craig Johnson the owner & subcontractor for Citizen since 1977. I welcome dealers and consumers alike for Warranty or post warranty service.I will personally handle the repair of your watch from start to finish. Repair process time is 4 weeks. ( See Disclaimer below)
CLOSING DATES: October: Friday 20th & Monday 30th – Wednesday November 1st
I am closed to the public the last week of each month
This time is used to complete repairs already in the repair process.
- Re-charging & resetting of Eco-Drive models
- Cleaning & resealing Diver models
- Water Testing
- Overhaul & Re-builds of older models (depending on spare parts availability)
- Replacement of Energy Cells & outer parts (bands/crystals etc.)
- Labor + parts for repairs only. (I do not sell just parts)
- No evaluations are given until your watch arrive
- All approved repairs & special orders are pay in advance only
- Use my (CONTACT US) Button above for any questions before sending your watch & Service request form.
My repair procedure requires
1 – Evaluation for repair: Labor time plus spare parts needed for proper repair will take 4 to 5 days (After receiving watch)
2 – Total repair cost is entered and mailed (USPS) to the customer after the above valuation time
3 – If the spare parts are IN the USA the repair time can be completed within four weeks from the customers payment date (no exceptions)
4 – Required back ordered parts for proper repair from overseas take 6 to 8 weeks from payment date (no refunds due to no control on back orders from Citizen)
As a kidney transplant recipient I work alone and I had no employees since I started with my father in the mid-70s.
If you do not have time to wait for a proper repair you may consider purchasing a new watch due to lack of repairman across the USA with no knowledge of Citizen manufactured watches
How to submit your watch for service
Click the (Blue Button) Service Request Form above and fill in the form completely. Print two copies and send one copy with your watch for repairs. After printing your copies please click on the send button so I can hold a copy. Allow 5-7 days for your package to arrive and for me to evaluate the repairs needed. Check your email daily for information on your repair.
How to package your watch for shipment
Roll your watch & request form up in bubble wrap and place in a small box. Be sure and add insurance with the mail service you use. DO NOT SEND YOUR DISPLAY / GIFT BOX. All shipping container are discarded.
Shipping address is below:
Please print clearly. Pack the product carefully to avoid damage.
Citizen Watch Service (CWS)
Ship postage prepaid to
800 East Campbell Rd, Ste 200
Richardson, Texas 75081.
No radio control, satellite or Proximity series repair at this location. Please send to Torrance location only
Telephone Hours (Central Time): Monday – Friday 10:00 a.m. to 2:00 p.m
Monday – Friday 10:00 AM – 4:00 PM I am closed the last week of each month, weekends & holidays. Retailers & consumers are welcome to drop in during my delivery hours. The building hours of operation are from 7 AM to 6 PM.
Please use my LOCKBOX located just right of my door after delivery hours, SEAL UP AN ENVELOPE WITH YOUR WATCH & INFO WHEN USING THE LOCK-BOX,I WILL CONTACT YOU AFTER THE EVALUATION TIME WITH THE REPAIR COST