AUTHORIZED FACTORY SERVICE CENTER
CITIZEN WATCH SERVICE
800 EAST CAMPBELL RD., STE 371
RICHARDSON, TX 75081
WELCOME TO TEXAS,
This site is designed to expedite the repair of your Citizen Watch. Please click on the Service Request Form ( menu button ) Fill out the form completely, print two copies and send one with your watch. Please allow 5-8 days for your watch to arrive and check your email for our message.Consumers and dealers are welcome.
MODELS NOT REPAIRED IN TEXAS
- ALL RADIO CONTROLLED MODELS
- SATELLITE WAVE-AIR MODEL
- ALL PROXIMITY MODELS
- ALL BLUE TOOTH MODELS
- CYBER AQUALAND ( MG100-MOV’T # D710-16)
- AQUALAND 25-YEAR ANNIVERSARY (MODEL # JV0000-MOV’T # U100)
SHOP PROCEDURES :
— All repairs are done in the order received.
— Mail in repairs are pay in advance ( Except Warranty )
— Any warranty repairs must have a dated sale receipt
— Repair Status requests are by Fax or Email only
— Repair times (after payment) will take 10-20 working days
— Special Order Parts are Pay in Advance
— Respond to our Estimates quickly, so no delays
— Use the Contact Us Button for any Questions
SHIPPING INSTRUCTIONS :
— Do not send your display/gift box ( All packaging is discarded )
— Send your Watch & Service Form packed in a small box
— Insure the package for the value of the contents.
— Our shipping address is below
WALK-IN customers are welcome during our office hours. Please go to Mapquest for complete directions ( Google map below )
This site is only for repairs going to Richardson Texas, which is family owned since 1977. Under contract with Citizen Watch Company of America.
Mailing Address :
800 E. CAMPBELL RD., STE. 371
RICHARDSON, TX 75081
Phone # 972.234.4900
Fax # 972.234.4901
Office Hour : Monday – Friday ( 8:30 AM – 3:00 PM ) Closed weekends & Holidays
We are located on the Southeast corner of Campbell and Greenville Avenue in Richardson, Texas. If you enter Entrance B, take the stairs to the third floor to Suite 371. If you require an elevator, enter through Entrance A and follow the hallway all the around to Suite 371.